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Payments & Transfers

How long does a bank transfer take?
In Germany, transfers may not take longer than one bank working day. Under certain circumstances, this means two working days if the outgoing transfer is ma...
Tue, 12 Nov, 2019 at 4:22 PM
How can I reverse a direct debit?
You can have us return direct debits within 8 weeks of the booking date. The chargeback can take up to 4 working days. Please send us the date, the amount a...
Tue, 28 Jan, 2020 at 12:24 PM
Why doesn't my transaction arrive?
Booking times for bank transfers are Monday to Friday from 9 am to 5 pm. However, sometimes a bank transfer can take up to 2 business days.
Tue, 12 Nov, 2019 at 4:22 PM
Where can I withdraw money?
You can withdraw for free in all countries within the Euro zone as long as you see a Visa logo at the ATM (which is usually the case). With our free acc...
Wed, 22 Apr, 2020 at 12:41 PM